Anjali Fabs

Customer satisfaction is our utmost priority. We try to ensure that each customer has a seamless experience on each transaction. However, if due to unforeseen circumstances you are unhappy with the product then the following terms apply for a mutually consented resolution of the situation. If an item you ordered from anjalifabs.com does not meet your expectations, please do write to us and we would be happy to assist you.

 

Cancellation Policy

1. You can cancel an order until it has not been shipped out of our warehouse which is notified through an Email/WhatsApp within 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the original mode of payment.

2. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number +919910323768.

3. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.

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Return/Exchange Policy

We, at Anjali Fabs are dedicated to offering you the best quality products. However, there is a remote possibility that while processing orders, minor errors might occur. We take stringent measures to ensure that the items delivered to you are in good condition. Please note that returns/exchanges are not available in cases of fabrics measuring 2 metres and less than 2 metres, individual product value of Rs 300 and less than Rs 300 & on any products bought on sale. However, there is a remote possibility that:

- The item may be damaged during transit.
- There is a manufacturing defect in the product.
- An incorrect item was shipped to you.

The following policy terms will apply in each of the above cases:

In case you receive a damaged item or if you received an incorrect item (different from what was ordered) or if a product is misrepresented on our website, please contact us by email or chat or phone and assistance will be available on the website within 48 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself.   

- We will ship a replacement product to you at the earliest possible time with no extra shipping cost to you.

- If the originally ordered item is no longer in stock then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you.

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Important & Helpful Guidelines on Returns:

* Please report your problem along with product images and descriptions within 48 hours of receiving the product in question.

* Please share the correct images of the product received while registering the complaint. Our team does a quality check when the returned product is received, if the image given while registering the complaint and the actual return product received by us does not match, a request for credit or replacement or refund shall not be entertained under such circumstances.

* Please do not courier back an item to us without prior consultation with our customer relations team. It is critical that we verify the legitimacy of the claim. Requests for credit or replacement or refund shall not be entertained under such circumstances.

* Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.

* Please return your items using registered post/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.

* The product should be unwashed, unused, unstitched, and in an undamaged condition.

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In case a Customer does not like the product:

In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order, please get in touch with our customer care through email anjalifabs790@gmail.com, or WhatsApp or Call at +919910323768, or register complaint through Website within 48 hours of receiving the product.

Please report with product images and a detailed description of the query or problem. Once a complaint is registered, our team will check the details of the complaint and approve the return of the product.

Once the return is approved, please send the product back to us at the address shared by our team. Return pick-up service is not available in this case and the return shipping charges are to be borne by the customer.

In case you request us to arrange a return pick, Rs 100 will be charged for the return pick-up service and is non-refundable.

 

Once your return has been received and verified, we will go ahead and issue store credits/refund/exchange the products.

* Please return your items using registered post/courier. The shipping costs of sending the products back are to be borne by the customer.

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Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

No refunds will be given in the following cases:

• In case of minor design and colour variations. With handloom products there will always be some variation between products.

• Incorrect or outdated delivery address.

• Products returned in a used or damaged condition or wrong products sent back.

• Fabrics measuring less than 2 metres.

• Individual Products with value less than Rs. 300.

• Precut / heavily discounted fabrics.

• Shipping Charge and reverse pick up arranged

Note: Refunds will only be made after we have received the returned shipment.

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Product Availability

In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options is accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.

Color & Description Disclaimer

The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.

While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, colour size is characteristic of these products. The image shown on our website may differ from the actual product due to lighting and digital photography and colour settings and capabilities of monitors.

Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.

Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit. The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.

If you still have any queries about our Returns & Exchange policy kindly drop us an email at anjalifabs790@gmail.com, we will reply to you within 1-2 working days.

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